Music On Hold

Further enhance your customers contact experience by providing music on hold to callers placed on hold, rather than leaving them hanging on in complete silence. The optional Standard Music on hold feature provides monthly changing neutral music suitable for all callers. Also available is a Professional Music on hold feature whereby a customised recording can be professionally provided and played to your callers when they are placed on hold - perhaps promoting special offers or providing new product or service information to your customers.

Music on hold (Custom) allows the user to:

Control content
Control music genre
Use the on hold time to sell to a captive audience
Through a reputable on hold company be fully licensed and legal for on hold playback
Reduce potential customer hang ups and make the business look more professional

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Business telephony systems remain at the core of business activities with all small to medium sized organisations. People will always need to talk to customers. This business practice will never change, but the way in which we make these calls has changed with the introduction of VoIP (Voice over Internet Protocol) technology. Keypoint Communications provide a reliable, cost effective hosted PBX Solution to business

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