Caller ID
Caller ID is a telephone service, available in analog and digital phone systems and most Voice over Internet Protocol (VoIP) applications, that transmits a caller's number to the called party's telephone equipment during the ringing signal, or when the call is being set up but before the call is answered.
Where available, caller ID can also provide a name associated with the calling telephone number. The information made available to the called party may be displayed on a telephone's display or on a separately attached device. Caller ID may be used to track down or limit the impact of telemarketers and other intrusions.
A call placed behind a hosted private branch exchange (vPBX) has more options. In the typical telephony environment a PBX connects to the local service provider through PRI trunks. Generally though, the service provider simply passes whatever calling line ID appears on those PRI access trunks transparently across the Public Switched Telephone Network (PSTN). This opens up the opportunity for the PBX administrator to program whatever number they choose in their external phone number fields.
Call Forwarding
Call forwarding (or call diverting), in telephony, is a feature on some telephone networks that allows an incoming call to a called party, which would be otherwise unavailable, to be redirected to a mobile telephone or other telephone number where the desired called party is situated.
Diverting calls can increase one's availability to a caller. The main alternative is an answering machine or voicemail, but some callers do not wish to leave a recorded message, suspecting that the party will delay returning their messages.
Some businesses find that the human touch can improve contact, thus sales, but traditional wired answering services are expensive, so they have their calls forwarded to a call centre, so the client can reach an operator instead of an answering machine or voice mail. Some services offer international call forwarding by allocating for the customer a local virtual phone number which is forwarded to any other international destination.
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